Privacy Policy

Effective Date: 28 August 2026
Last Updated: 28 August 2026

1. Introduction

ChickCoop Farm Private Limited (“ChickCoop”, “ChickCoop®”, “we”, “our”, or “us”) respects the privacy of its customers, farmers, business partners, website visitors, suppliers, representatives, and other individuals who interact with us.

This Privacy Policy explains how we may collect, use, store, process, disclose, and protect personal information when you interact with ChickCoop through our websites, products, services, customer-support channels, business communications, forms, applications, and messaging platforms, including WhatsApp.

By using our services or voluntarily communicating with ChickCoop, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending upon how you interact with ChickCoop, we may collect information including:

Personal and Contact Information

This may include:

  • Name;
  • Mobile or telephone number;
  • Email address;
  • Postal or business address;
  • Company or farm name;
  • Designation or business role; and
  • Other information voluntarily provided to ChickCoop.

Business and Transaction Information

When you purchase, inquire about, or use our products or services, we may process information relating to:

  • Product or service enquiries;
  • Quotations and orders;
  • Invoices and payments;
  • Delivery or shipping information;
  • Customer-support requests;
  • Farm or project information;
  • Business correspondence; and
  • Records relating to our commercial relationship.

Payment card or banking information may be processed by banks, payment gateways, financial institutions, or other payment service providers where applicable.

3. WhatsApp and Messaging Information

ChickCoop may use WhatsApp Business Platform/WhatsApp Cloud API and other communication channels to communicate with customers and business contacts.

When you communicate with ChickCoop through WhatsApp, we may receive and process information such as:

  • Your WhatsApp-associated telephone number;
  • Your WhatsApp profile name where made available;
  • Messages you send to ChickCoop;
  • Images, documents, audio, video or other attachments you voluntarily send;
  • Message identifiers;
  • Message timestamps;
  • Delivery, sent, read and failure status information;
  • Conversation and customer-support history; and
  • Technical metadata made available through the WhatsApp Business Platform.

This information may be integrated into ChickCoop’s internal customer relationship management (“CRM”) and customer-support systems.

4. How We Use Your Information

ChickCoop may use personal information for legitimate business purposes including:

  • Responding to enquiries;
  • Providing customer service and support;
  • Processing orders and service requests;
  • Managing customer and business relationships;
  • Communicating order, delivery or service updates;
  • Responding to WhatsApp messages;
  • Maintaining customer-support histories;
  • Sending requested or permitted notifications;
  • Providing quotations and invoices;
  • Managing complaints and disputes;
  • Preventing fraud, abuse and unauthorized activity;
  • Maintaining security of our systems;
  • Improving our products and services;
  • Maintaining business and accounting records;
  • Meeting legal, regulatory, taxation and compliance obligations; and
  • Protecting ChickCoop’s legitimate legal and commercial interests.

Where required by applicable law or platform rules, marketing or promotional communications will be sent only where an appropriate permission or other lawful basis exists.

5. WhatsApp Business Platform and Meta

ChickCoop may use the WhatsApp Business Platform provided by Meta and related service infrastructure for customer communications.

When you communicate with ChickCoop through WhatsApp, certain information may therefore be processed through WhatsApp and Meta infrastructure according to their applicable terms and privacy practices.

ChickCoop’s own processing and storage of information received through its WhatsApp Business integration is governed by this Privacy Policy.

Use of WhatsApp is also subject to the applicable terms and privacy policies provided by WhatsApp and Meta.

6. ChickCoop CRM

ChickCoop may maintain information received from customers within its internal CRM and communication systems.

These systems may be used to:

  • Associate communications with a customer record;
  • Maintain conversation history;
  • Assign customer enquiries to appropriate personnel;
  • Track customer-service requests;
  • Manage communications across supported channels;
  • Maintain consent and communication preferences;
  • Maintain operational and audit records; and
  • Improve continuity of customer service.

Access to such systems is intended to be restricted to authorized personnel and service providers who require access for legitimate business purposes.

7. Sharing of Information

ChickCoop does not sell personal information as a business practice.

We may disclose or provide access to personal information where reasonably necessary to:

  • Authorized ChickCoop employees and personnel;
  • Technology and hosting providers;
  • Communications and messaging providers;
  • Meta/WhatsApp where WhatsApp services are used;
  • Payment processors and financial institutions;
  • Logistics and delivery providers;
  • Professional advisers;
  • Auditors;
  • Government or regulatory authorities;
  • Law-enforcement authorities where legally required; and
  • Other service providers necessary to deliver requested services.

Such information should be limited to what is reasonably necessary for the relevant purpose.

8. Data Security

ChickCoop takes reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

These measures may include access controls, authentication, encryption where appropriate, restricted administrative access, monitoring, secure communications, and other security practices.

However, no internet-based service or electronic storage system can guarantee absolute security.

9. Data Retention

ChickCoop may retain personal information for as long as reasonably necessary to:

  • Provide requested services;
  • Maintain customer and transaction records;
  • Maintain business correspondence;
  • Resolve complaints or disputes;
  • Satisfy contractual requirements;
  • Meet accounting, taxation and regulatory requirements;
  • Establish or defend legal claims; and
  • Meet other legitimate business or legal requirements.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and internal procedures.

10. Your Choices and Rights

Subject to applicable law, you may contact ChickCoop to request information regarding personal information maintained about you or to request correction or deletion of eligible information.

Certain information may need to be retained where retention is required for legal, accounting, contractual, fraud-prevention, dispute-resolution, or regulatory purposes.

You may also request that ChickCoop stop certain promotional communications.

11. Data Deletion Requests

Individuals who wish to request deletion of personal information associated with ChickCoop services may submit a request to:

Email: care@chickcoop.in

The request should include sufficient information for ChickCoop to reasonably identify the relevant account, communication, or customer record.

For security purposes, ChickCoop may request reasonable verification before processing a deletion request.

Some information may be retained where required or permitted by applicable law or where reasonably necessary for accounting, taxation, fraud prevention, contractual obligations, dispute resolution, or establishment or defence of legal claims.

ChickCoop may also maintain a separate Data Deletion Instructions page explaining this process.

12. Cookies and Website Technologies

Our websites may use cookies and similar technologies for functionality, security, analytics, preferences, and other legitimate website purposes.

Additional information may be provided through ChickCoop’s applicable Cookies Policy.

13. Children’s Privacy

ChickCoop’s commercial products and services are not intended to knowingly collect personal information directly from children where parental or guardian authorization would be legally required.

If we become aware that information has been collected contrary to applicable requirements, appropriate steps may be taken to address the matter.

14. Third-Party Services and Links

ChickCoop websites and communications may contain links to third-party websites or services.

ChickCoop is not responsible for the privacy practices of independent third parties. Individuals should review the privacy policies applicable to those services.

15. Changes to This Privacy Policy

ChickCoop may revise this Privacy Policy periodically to reflect changes in its services, technologies, business practices, legal requirements, or communication platforms.

The updated version will be published on this page with an updated revision date.

16. Contact Us

Questions, privacy requests, corrections, or data-deletion requests may be submitted to:

ChickCoop Farm Private Limited
Email: care@chickcoop.in
Website: chickcoop.in
Country: India