User Data Deletion Policy & Instructions

Effective Date: 28 August 2026
Last Updated: 28 August 2026

1. Purpose

ChickCoop Farm Private Limited (“ChickCoop”, “ChickCoop®”, “we”, “our”, or “us”) respects the ability of individuals to request deletion of eligible personal information maintained through ChickCoop’s websites, customer-support systems, CRM, WhatsApp communications, and other digital services.

This page explains how you can request deletion of your personal information.

2. Information That May Be Associated With You

Depending upon your interactions with ChickCoop, our systems may contain information such as:

  • Your name;
  • Telephone or WhatsApp number;
  • Email address;
  • Business or farm information;
  • Customer profile information;
  • Enquiries;
  • Customer-support conversations;
  • WhatsApp messages;
  • Message attachments;
  • Message metadata;
  • Order or service information;
  • Communication history; and
  • Other information voluntarily provided to ChickCoop.

3. How to Request Data Deletion

To request deletion of your personal information, send an email to:

care@chickcoop.in

Use the subject:

Request for Personal Data Deletion

Please provide sufficient information for us to locate the relevant records, such as:

  • Your full name;
  • Email address used with ChickCoop, if applicable;
  • Telephone/WhatsApp number used to contact ChickCoop; and
  • A brief description of the information or account you want deleted.

Do not send passwords, OTPs, banking PINs, card PINs, or other authentication secrets.

4. Verification of Requests

To protect customer information from unauthorized deletion, ChickCoop may take reasonable steps to verify that the person requesting deletion is the person concerned or is otherwise authorized to make the request.

Verification may involve confirming control of the relevant email address, telephone number, customer account, or other reasonable information.

5. Processing the Request

After receiving and reasonably verifying a valid request, ChickCoop will review the information associated with the requester and determine which information is eligible for deletion.

Where appropriate, information may be:

  • Permanently deleted;
  • Anonymized;
  • De-identified; or
  • Restricted from further ordinary processing.

We will process requests within a reasonable period, subject to applicable legal and operational requirements.

6. Information We May Need to Retain

Deletion does not necessarily mean that every record relating to a person can immediately be removed.

ChickCoop may retain information where reasonably necessary or legally required for purposes including:

  • Taxation;
  • Accounting;
  • Invoices and financial records;
  • Regulatory compliance;
  • Contractual obligations;
  • Fraud prevention;
  • Security;
  • Resolving disputes;
  • Establishing, exercising, or defending legal claims; and
  • Compliance with lawful requests from competent authorities.

Where information must be retained for such purposes, ChickCoop may restrict its use to the applicable retention purpose.

7. WhatsApp Data

If you have communicated with ChickCoop through WhatsApp, your request may include eligible information maintained within ChickCoop’s CRM or customer-support systems arising from those conversations.

This may include, where applicable:

  • WhatsApp-associated telephone number;
  • Profile information made available to ChickCoop;
  • Conversation history;
  • Messages;
  • Attachments; and
  • Related message metadata.

Deletion from ChickCoop’s own systems does not necessarily delete information independently maintained by WhatsApp, Meta, your telecommunications provider, your device, or another independent third-party service.

Requests concerning information independently controlled by those services should be submitted to the relevant provider.

8. Effect of Deletion

Deleting certain information may affect ChickCoop’s ability to:

  • Retrieve previous conversations;
  • Provide historical customer support;
  • Identify previous orders or enquiries;
  • Maintain account preferences; or
  • Provide services dependent upon the deleted information.

You may need to provide information again if you contact ChickCoop after deletion.

9. Marketing Preferences

You do not necessarily need to request deletion of all your information simply to stop marketing communications.

You may contact:

care@chickcoop.in

and request that eligible promotional communications be stopped.

Transactional, contractual, security, regulatory, or customer-service communications may still be sent where appropriate.

10. Privacy Policy

For more information about how ChickCoop collects and processes personal information, please review:

Privacy Policy

11. Contact

For data deletion or privacy-related requests:

ChickCoop Farm Private Limited
Email: care@chickcoop.in
Website: chickcoop.in
Country: India