Terms of Service

Effective Date: 28 August 2026
Last Updated: 28 August 2026

1. Introduction

Welcome to ChickCoop.

These Terms of Service (“Terms”) govern your access to and use of the websites, digital platforms, communication services, customer-support systems, WhatsApp services, online facilities, and other services operated or provided by ChickCoop Farm Private Limited (“ChickCoop”, “ChickCoop®”, “Company”, “we”, “our”, or “us”).

By accessing our website, communicating with ChickCoop, submitting an enquiry, purchasing or requesting our products or services, or otherwise using our digital services, you agree to these Terms to the extent applicable to your interaction with us.

Certain products, projects, quotations, orders, franchises, consultancy services, supply arrangements, exports, or other commercial transactions may be governed by separate agreements, quotations, invoices, purchase orders, policies, or contracts. Where such specific terms apply, those terms will govern the relevant transaction to the extent of any inconsistency with these general Terms.

2. About ChickCoop

ChickCoop Farm Private Limited is an Indian company providing products, services, technology, support, and business solutions relating to poultry, farming, agriculture, livestock management, and associated activities.

Our websites and communication systems may also be used to provide customer support, product information, order-related communications, business enquiries, technical assistance, and other services.

3. Eligibility and Authorized Use

You may use ChickCoop’s services only for lawful purposes and in accordance with these Terms.

When submitting information to ChickCoop, you represent that the information provided is accurate to the best of your knowledge and that you are authorized to provide it.

If you communicate with ChickCoop on behalf of a company, farm, partnership, organization, or other entity, you represent that you are authorized to communicate on behalf of that entity where such authorization is required.

4. Products and Services

Descriptions, specifications, availability, pricing, illustrations, photographs, estimated performance, delivery information, or other information concerning ChickCoop products and services may be provided for general informational purposes.

Actual specifications, prices, availability, delivery schedules, commercial terms, and contractual obligations may vary depending upon the particular transaction.

A website listing, WhatsApp conversation, enquiry response, advertisement, or general communication does not by itself constitute a binding commitment to supply a particular product or service unless confirmed through the applicable quotation, invoice, order confirmation, agreement, or other authorized commercial document.

5. Orders and Commercial Transactions

Where a customer places an order or engages ChickCoop for a commercial service, additional terms may apply regarding:

• Prices and taxes;
• Advance payments;
• Payment schedules;
• Delivery;
• Transportation;
• Inspection;
• Cancellation;
• Refunds;
• Perishable products;
• Project execution;
• Warranties;
• Customer responsibilities; and
• Other transaction-specific conditions.

Customers should review the applicable quotation, invoice, agreement, purchase order, or other commercial documentation before completing a transaction.

6. WhatsApp and Electronic Communications

ChickCoop may communicate with customers and business contacts using WhatsApp, email, telephone, SMS, website forms, and other electronic channels.

When you initiate communication with ChickCoop through WhatsApp, you authorize us to receive and respond to communications through that channel.

Depending upon the nature of your interaction and applicable permissions, ChickCoop may use these channels for:

• Responding to enquiries;
• Customer support;
• Order communications;
• Delivery information;
• Appointment or service updates;
• Transactional notifications;
• Requested information;
• Business correspondence; and
• Other permitted communications.

Certain communications may be processed using the WhatsApp Business Platform/Cloud API and integrated with ChickCoop’s customer relationship management systems.

Your use of WhatsApp remains subject to the applicable terms and policies of WhatsApp and Meta.

7. Communication Preferences

Where required, ChickCoop will use appropriate permissions or other lawful grounds before sending promotional or marketing communications.

Recipients may request to stop eligible promotional communications through the applicable communication channel or by contacting ChickCoop.

Requests to stop marketing communications may not prevent ChickCoop from sending necessary transactional, contractual, security, customer-service, or legally required communications.

8. User Responsibilities

Users must not use ChickCoop’s websites or communication systems to:

• Engage in unlawful activity;
• Submit fraudulent or deliberately misleading information;
• Impersonate another person or organization;
• Attempt unauthorized access to ChickCoop systems;
• Distribute malware or malicious code;
• Interfere with website or system operation;
• Abuse ChickCoop personnel or communication channels;
• Send unlawful or prohibited material; or
• Violate the rights of ChickCoop or third parties.

ChickCoop may restrict access to its systems or services where misuse, fraud, security threats, or unlawful conduct is reasonably suspected.

9. Intellectual Property

Unless otherwise stated, ChickCoop’s names, trademarks, logos, product names, website materials, graphics, photographs, software, documentation, designs, databases, proprietary processes, and other intellectual property belong to ChickCoop Farm Private Limited or their respective lawful owners/licensors.

Nothing in these Terms grants users ownership of ChickCoop intellectual property.

Content may not be reproduced, distributed, modified, commercially exploited, or represented as belonging to another party without appropriate authorization, except where permitted by applicable law.

10. Third-Party Platforms

Certain ChickCoop services may rely upon third-party providers such as:

• Meta and WhatsApp;
• Hosting providers;
• Payment processors;
• Financial institutions;
• Logistics providers;
• Telecommunications providers; and
• Other technology or service providers.

Use of third-party services may additionally be governed by their respective terms and policies.

ChickCoop does not control the availability or independent operation of third-party platforms.

11. Privacy and Personal Information

ChickCoop’s handling of personal information is described in its Privacy Policy.

The Privacy Policy should be read together with these Terms.

Privacy Policy:
https://chickcoop.in/privacy-policy/

12. Data Deletion

Users may request deletion of eligible personal information maintained by ChickCoop.

Instructions for submitting a deletion request are available at:

Certain records may need to be retained where necessary for legal, taxation, accounting, contractual, fraud-prevention, dispute-resolution, security, or regulatory purposes.

13. Availability of Digital Services

ChickCoop aims to maintain reliable digital services but does not guarantee uninterrupted or error-free availability.

Websites, APIs, messaging services, CRM systems, and other digital facilities may occasionally be unavailable because of maintenance, upgrades, internet failures, third-party outages, security measures, or circumstances outside ChickCoop’s reasonable control.

14. Disclaimer

Information provided through ChickCoop websites and general digital communications is provided for informational and commercial communication purposes.

Professional, agricultural, veterinary, engineering, financial, legal, or other specialized recommendations may require assessment of the specific circumstances involved.

Nothing on the website should automatically be interpreted as replacing professional advice where such advice is reasonably required.

15. Limitation of Liability

To the extent permitted by applicable law, ChickCoop will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from the use or inability to use its website or general digital communication services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Any liability relating to a particular commercial transaction may additionally be governed by the specific contract, quotation, invoice, warranty, or agreement applicable to that transaction.

16. Changes to These Terms

ChickCoop may update these Terms periodically to reflect changes in its business, services, technologies, policies, or applicable requirements.

The latest version will be published on this page with the applicable revision date.

17. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be subject to applicable law and any jurisdiction or dispute-resolution provisions contained in the specific agreement governing the relevant transaction.

Where no separate agreement governs the matter, jurisdiction will be determined in accordance with applicable Indian law.

18. Contact

Questions regarding these Terms may be directed to:

ChickCoop Farm Private Limited
Email: care@chickcoop.in
Website: chickcoop.in
Country: India